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How
can I be sure that my credit card information is secure?
We have the utmost respect for your privacy and security. We never divulge
any information in our fully encrypted database account to anyone without
your consent. Once you enter the reservations system to book a reservation,
you are automatically taken into a secure booking engine that guarantees
a safe and smooth transaction. We are very confident about the Internet
security provided by Netscape's Secure Sockets Layer protocol (SSL). The
security features built into Netscape Navigator, Internet Explorer, and
AOL, protect your Internet communications with: server authentication,
privacy using encryption, and data integrity.
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Who can I contact for help with the system?
You can make changes to a reservation through our Customer
Service links. Also, if you need to talk to someone concerning a reservation
or just need help, you can call 1.800.574-5799.
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How do I reserve my condo?
The reservation process we have established is very simple. After you
have entered the dates you would like to stay, you will need to click
the "Display only available condos" button in order to see what
condos are available on your dates and their rates. You may either click
the "Book Now" button to begin the reservation process or review
condo descriptions by clicking "Resort Information". After selecting
your desired condo you will be taken to a "Secure Reservation Request"
form. There you will need to review the "Reservation Information"
and fill in the blanks on the "Customer Information" section
3. The last part of the "Customer Information" section will
ask you to enter your credit card information or choose to call or fax
in the information. By paying with a credit card over our SECURE form,
your reservation is booked immediately. If you choose to call or fax the
information, the reservation will not be confirmed until we have received
the credit card numbers.
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Which credit cards are accepted?
Visa, MasterCard, American Express, Diners Club and Discover.
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How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her
name instead of yours for guest name. Use the billing address for the
credit card you are using as the address.
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How do I know my reservation is confirmed?
We will send you a confirmation email after you complete your reservation.
This email will include the dates of your reservation and the price. You
may also confirm your reservation online by accessing Lookup Your Confirmed
Reservations under the Customer
Service link.
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How do I make changes to my reservations? (dates, names, condos)
To make changes to your existing reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. If you wish to make a complete
date change (eg: February 15 for 1 night to February 25 for 1 night) cancel
your reservation completely and rebook.
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How do I cancel the reservations I have made?
To cancel a reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts.
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How do I change condos?
To change condos, access Change
Your Reservation under the Customer
Service link. Cancel your original reservation and rebook at the desired
condo.
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What about the special discounts?
The participating properties we serve offer the quoted rates to our users.
These rates offer substantial savings, but are subject to availability
and may carry certain requirements as to dates they may apply. Rates do
not include taxes and may vary due to seasonal changes or special events.
Due to the nature of the condo industry, rates and applicable discounts
are constantly changing.
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What should I do if I have a question about a past reservation? (cancels,
credits, etc.)
To look up a past date reservation, access Lookup
Confirmed Reservations under the Customer
Service link and follow the prompts.
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*Cancellations more than 30 days before your check in date will incur
a $50 USD cancellation fee. Cancellations within 30 days of your check
in date will incur a $300 USD cancellation fee or the full amount of your
reservation, whichever is less.
For
questions or to ask about vacation rentals not listedcall us at 1-800-574-5799
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